Welcome to Cheap Fishing Outfits Store’s FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Store
What kind of products does Cheap Fishing Outfits Store specialize in?
We specialize in premium yet affordable fly fishing gear and outdoor apparel, including fly rods, reels, lines, tying tools, fishing clothing (shirts, pants, jackets), luggage, and accessories. We also carry a selection of fishing books for enthusiasts.
Who is your typical customer?
Our store caters to fishing enthusiasts of all levels, from beginners to experienced anglers who value quality gear at affordable prices. Our customers appreciate our wide selection of fly fishing equipment and practical outdoor apparel.
Product Questions
How do I choose the right fly rod for my needs?
Consider your typical fishing environment (small streams, large rivers, saltwater), the size of fish you’re targeting, and your casting style. Our Fly Rods section includes detailed product descriptions to help you choose. For personalized advice, email our team at [email protected].
Are your fishing shirts suitable for warm weather?
Yes! Our Casual Shirts and Fishing Shirts are designed with breathable, quick-drying fabrics perfect for warm weather fishing. Many offer UV protection as well.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Shipping & Delivery
How long does shipping take?
Standard Shipping ($12.95): 10-15 business days after processing (1-2 business days) via DHL or FedEx.
Free Shipping (orders over $50): 15-25 business days after processing via EMS.
Note: Delivery times may vary for international orders depending on customs processing.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. International customers may be responsible for customs fees in their country.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
Returns & Exchanges
What is your return policy?
If your fishing gear isn’t quite right, you have 15 days from receipt to initiate a return. Please contact our customer service team at [email protected] to start the process. Items must be in original condition with tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact & Support
How can I contact customer service?
Our team of fellow fishing enthusiasts is happy to help! Email us at [email protected] with any questions about your order, products, or fishing advice.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. We strive to respond to all emails within 24 business hours.
Tight lines and happy fishing from all of us at Cheap Fishing Outfits Store!